Lehrende: Julia Bräker; Emir Kucevic
Veranstaltungsart: Vorlesung
Anzeige im Stundenplan: SLM - VL
Semesterwochenstunden: 4
Unterrichtssprache: Englisch
Min. | Max. Teilnehmerzahl: - | 60
Kommentare/ Inhalte: Information technology (IT) is gradually engineered and managed as a service. The course allows students to understand the design and management of digital service systems through the lens of IT service management as well as customer-centric and data-driven agile approaches to service design and management. Through case studies, students learn how to apply their knowledge specific challenges of service lifecyle management. (English language)
Lernziel: Students learn and deepen the theoretical and methodological knowledge to plan, design, operate, and improve digital services and IT as a service. Students acquire systemic knowledge on service systems, informed by common practice reference models for IT service management as well as customer-centric and data-driven approaches. The students are able to critically reflect their methodological prerequisites and the underlying paradigms as well as to present and discuss complex situations of services, service systems and service management in case studies using the theoretical concepts taught. The students are thus able to make informed decisions regarding service engineering and service management.
Vorgehen: • Lectures • Tutorials • Case Studies
Literatur: Will be announced at the beginning and during the course.
Zusätzliche Hinweise zu Prüfungen: • Exam at the end of the summer semester, English
