FAQ - Frequently Asked Questions

Topic overview:



What is STiNE?

STiNE is Universität Hamburg's campus management system (CampusNet®). Developed by Datenlotsen Informationssysteme GmbH, it serves a variety of functions. STiNE combines all essential teaching and study processes into one single IT platform and database that all those involved in these processes-students, teachers and administrators-are able to access according to their user roles and rights.

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How long has Universität Hamburg been using STiNE?

STiNE was introduced in the winter semester 2006/07. Students pursuing a bachelor's or master's degree must register for classes via STiNE.
Please note that the functions available to you in STiNE depend on your degree program and examination regulations. Please contact your academic office in the faculty for information on binding and optional uses of individual STiNE functions for your specific degree program.

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Data protection and participation documents

Universität Hamburg has worked closely with Hamburg's Commissioner for Data Protection and Freedom of Information (HmbBfDI) on the subjects of data protection and STiNE. A clearly-defined rights management system ensures that the data stored in STiNE can only be viewed and processed by authorized individuals.

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How often do I need to change my password?

Before you can use STiNE you have to change your password for your user account in the Benutzerverwaltung. You are able to change your password as often as you wish.

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What do I need the iTANs for?

You have received a list of iTANs (indexed transaction authentication number) with a letter from Universität Hamburg. You will need these numbers to:

  • register for courses
  • register for examinations
  • request a new iTAN list
  • publish examination results (teaching staff only)

You will be prompted to enter an iTAN to confirm these transactions. Please note that each iTAN can only be used once!

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Does using STiNE mean everyone can access my personal data?

No, it does not. A clearly-defined system of roles and rights ensures that only very specific people are able to access specific data. Teaching staff are only granted read and write permission for the classes they supervise. Lecturers are not able to track your academic progress, and also cannot see how you did in other classes. Besides you personally, only the examination office staff are able to see this-and their read and write permission is also precisely defined. Fellow students naturally cannot access your personal data!

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What do I need to register in STiNE?

You will be sent your access details (ID and password) by post once you have (re-)enrolled. Use this information to register in STiNE. You will also be sent a list of iTANs separately by post. Once you have selected a class, you will need to confirm your booking by entering one of the iTANs provided.

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I receive an error message when I try to log in or change my password.

A standard font has been used on the form containing your login information, which may make it difficult to read the password. The following characters may be mixed up:
  • a zero (0) with a capital "o"
  • a one (1) with a capital "i"
  • a one (1) with a small "L"
Please therefore check that you are typing the correct characters when you enter your password.

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What should I do if my password or iTAN list has been blocked?

Please contact the Regional Computing Center - Service Desk (Schlüterstraße 70, Room 15; opening hours: 8 am-11 pm). You will be provided with your access details upon presentation of a valid ID. We ask for your understanding that for data protection reasons, it is not possible to disclose details of login data or iTAN lists via email or over the telephone.
In case of questions regarding your access details, please email: stineline(at)rrz.uni-hamburg.de

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How can I apply?

If you are enrolled at Universität Hamburg and/or have a user account already, it is imperative that you use the existing user account (user name is bax1234, for example)for your application.

If you do not have an application- or user account yet please open an account by pressing the menu item "Create Account".
  • After registration you will receive the access data for your application account by email.
  • After you have received your access data please log in at the STiNE internet portal.
  • You are asked to change your initial password and to specify a confidential question.
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How can I apply for a minor?

To apply to change your minor, please launch the application procedure for the first semester, e.g., Bachelor of Arts (first semester). Enter the details of your desired degree program in the section of the form entitled "Angaben zum gewünschten Studiengang" (details on the desired degree program). You will then be prompted to select your new minor and save the information.

Please note that it is not possible to apply for a minor starting in the summer semester online. Only a few minors actually start in the summer semester please contact the Application and Admissions Team (Team Bewerbung und Zulassung) to apply.

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Which account should I use for my online application?

There are two different types of accounts:
  • Applicant account: your email address is your username.
  • Please use your applicant account to apply online if you do not have a STiNE account yet.

  • STiNE account: your ID is, e.g., bxxxxxx.
  • If you have enrolled at Universität Hamburg and/or already have a STiNE account, it is essential that you apply via your existing STiNE account!

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Why can't I log in?

If you are unable to log in, then please check your login details and/or request a new password. Please note that after changing your default password, it will only be possible to log in with your new password.

It also is not possible to log into an applicant account after you have successfully enrolled. You will receive the access details for your new STiNE account (including the new default password) with your provisional semester documents. You will also be sent a list of iTANs separately by post to change the default password.

Please note that it can take up to 14 days to print and send you the provisional semester documents (including iTAN list).

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Why haven't I received an email?

Depending on your email provider, it may take up to 2 hours to deliver your account details. Please check your spam filter settings, as necessary.

If you are already enrolled at Universität Hamburg and have a Surfmail address (xxx@studium.uni-hamburg.de), Universität Hamburg will use this email address for correspondence.

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How can I print out my application?

After successfully submitting your application online, you will also have the option of printing out your full application. Click on "Drucken" (print) on the online application form homepage to switch to the print view. Please then use your browser's print function to print your application out (File>Print or "Ctrl + P").

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When and how will I receive my letter of notification?

A letter of notification for the respective application categories will be made available to you under the "Dokumente" (documents) tab in your account.

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Modules, classes, and examinations


When are the registration deadlines for modules and classes?

You must register for modules and classes before the start of the semester. Please see here for the exact dates.

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Why do I need to register?

This helps ensure optimal room capacity usage at Universität Hamburg, and serves the overall planning of classes according to demand. STiNE provides students with an overview of the classes offered by all faculties, enabling the optimal individual planning of interdisciplinary studies in the shortest of times.

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Is it mandatory for students to register for classes via STiNE?

Yes, all students pursuing a bachelor's or master's degree are required to register for classes via STiNE. Simply select the desired modules and classes for your degree program and register for these via STiNE before the registration deadline.

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Is my place on a course guaranteed once I have registered?

No, it is not. Registration does not constitute a binding booking. After the registration period has ended, the departments can establish whether you will actually be assigned a place in the classes you selected.

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Will places be assigned automatically on a first-come, first-served basis?

No, they will not. It is possible to register at any time during the registration period. The booking procedure will only begin after the registration period has ended. The subsequent changes and corrections phase allows you to change or add classes if places are still available. Please note that places are awarded on a first-come, first-served basis during the changes and corrections phase.

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How do you decide who receives a place in a class?

The departments agree selection criteria to determine how to allocate places if class sizes are limited and will apply these in STiNE. Please contact the responsible person within your department directly for details of the admission criteria.

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When does registration for a class become binding?

A registration becomes binding when you receive the booking confirmation.

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How will I be informed of a successful booking?

We will inform you of a successful booking with a message in the portal.

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Is it possible to cancel a registration?

Yes, it is possible to cancel the registration at any time during the registration period. Please see the regulations for your specific department.

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Do I also need to register for examinations via STiNE?

Yes, you do. Bachelor's and master's degree modules generally conclude with an examination. Therefore, you must also register for an examination date when you register for modules and classes. However, please note that you are only officially registered for an examination when you receive binding confirmation of your place in a module or class.

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Am I still able to change my examination dates or to cancel my registration for examinations?

It is possible to register for examinations, change examination dates, and cancel registrations for examinations if registration and cancellation deadlines exist for the examination. Unlike modules and classes, though, Universität Hamburg does not have university-wide central registration and cancellation deadlines.

Please contact your academic office for more information.

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Where can I get help with STiNE?

The Service Line Team is on hand to support you: +49 40 428 38-4474; Mon-Fri: 7:30 am to 7:30 pm.

If you are able to log in please use the support form provided in the menu item "teaching". Alternatively the item "contact" provides a general support form for staff.

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How can I access STiNE as a teacher?

Please contact your academic office in the faculty to request access to STiNE.

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How can STiNE help me organize my teaching?

STiNE provides an overview of your modules, classes, and examinations. You are able to create and edit descriptions and important information on your modules and classes to prepare for the coming semester. This information will then also be visible in the online course catalog to all interested parties.

You are able to upload materials (e.g., exercises) for your classes and to decide whether to make these available permanently or for a limited period of time.

You are able to contact students attending your classes via the STiNE messaging system. STiNE supports you in the administration of coursework and attendance requirements.

You are able to publish examination results in STiNE and to make these visible to individual students.

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